Service Contract

At Nautilus Precision, our repair and support services are designed to minimize that risk with rapid response times, comprehensive coverage, and flexible service plans tailored to your lab’s needs.

Our experienced engineers provide phone support within hours and on-site service across Canada and the U.S. typically within two business days. Every repair includes complete diagnostics, OEM-quality replacement parts, and detailed documentation, ensuring your system is restored to peak performance. We service leading manufacturers such as Waters, Sciex, Agilent, Shimadzu, Thermo, and more, including common lab support equipment. For more details regarding our covered manufacturer's, please have a look at our supported instrument list.

For labs with heavy workloads, we also offer preventative maintenance programs, 24/7 emergency support, and parts locker solutions — all available as customizable contract options to fit your budget and workflow.

Keep your instruments running without interruption. Contact Nautilus Precision today to discuss flexible service plans that give your lab the precision and reliability it deserves.

What We Offer

1. 48-Hour On-Site Response
   Same-day triage by phone, with an engineer on site in 24–48 hours when needed.
   
   

2. Custom & Flexible Contracts
   Pick the coverage you need: PM plans, 24/7 emergency support, and parts-locker options.

   
   

3. First-Visit Resolution
   We aim to fix issues on the first visit; we’ll overnight parts when required to hit that target.

   
   

4. Cost-Smart Service
   Competitive pricing and parts strategies that extend instrument life and control spend.

   
   

5. OEM-Trained, Certified Engineers
   Deep platform expertise and formal OEM training applied to every diagnostic and repair.

   
   

6. GxP-Ready Documentation
   Calibration records, service history, and traceable reports that align with GxP/ISO expectations.

   
   

7. Customer-Aligned Approach
   Recommendations that serve your lab’s best interest—uptime, data integrity, and total cost.

   
   

8. North America Coverage
   On-site support across Canada and the U.S., backed by remote diagnostics in real time.

   
   

9. Dedicated Support Team
   An account manager and service lead who coordinate scheduling, updates, and live diagnostics.