Bridging Vendor Ecosystems

We simplify complexity bringing multi-vendor expertise, cost savings, and preventative care under one contract so labs gain continuity, efficiency, and peace of mind across the entire workflow.

A toxicology lab faced a challenge that’s common in many facilities: their instruments came from three different OEMs, and every breakdown risked setting off a chain reaction across the entire workflow. Even when one OEM responded quickly, a new issue with another machine meant starting over—calling separate engineers, waiting for escalations, and watching productivity stall. On top of the downtime, the lab was also burdened with multiple service contracts, each carrying its own costs and paperwork.

One of the engineers now on our team was responsible for addressing this situation. Acting as a multi-vendor service provider, they consolidated the lab’s support into a single, reliable source. Instead of juggling multiple service calls and contracts, the client had one point of contact capable of maintaining and repairing LC-MS, UPLC, HPLC, and autosamplers across manufacturers. By bringing all the equipment under one coherent ecosystem of support, they reduced the risk of repeat failures through preventative checkups, delivered significant cost savings, and streamlined documentation, compliance records, and service histories—making cross-referencing and audits far easier.

The outcome was more than just faster fixes—it was peace of mind. By eliminating the complexity and cost of dealing with multiple OEMs, the lab gained continuity, efficiency, and the confidence that a single trusted partner could keep every part of their workflow moving.