Decades at the Bench

We deliver fast, reliable solutions across multiple platforms backed by decades of experience and multi-vendor expertise, so labs can get back on track without the wait.


A leading pharmaceutical client had been stuck for nearly two weeks waiting on their OEM to resolve a critical instrument failure. Each update brought the same message: the assigned engineer was waiting on a senior specialist who, in the end, was never available. With valuable research time lost and no resolution in sight, the client began reaching out to other service providers—only to be told that if the OEM couldn’t solve it, no one else would take the risk.

That’s where our team member stepped in. Backed by more than 25 years of industry experience and being multi-vendor trained with deep in-house expertise, he accepted the challenge with confidence. Within the same day, he diagnosed the loss-of-signal issue and restored the system to full function. For our team, this wasn’t uncharted territory. Our engineers have faced countless acute signal and performance problems before and their cross-OEM training allowed them to cut through the problem quickly.

While on site, the client also asked if he could look at an autosampler from another manufacturer. Thanks to the multi-vendor background and broad training across different OEM platforms and general lab equipment, the problem was diagnosed and resolve that issue just as effectively.

For the client, the experience transformed frustration into immediate relief. For the service provider, it reinforced what sets them apart: the ability to deliver fast, reliable solutions across multiple platforms, grounded in decades of experience and the kind of training that most OEMs keep siloed.